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September 25th, 2018 Comments

IT Support Technician Job Description

IT support technicians play a vital role in enterprise computing and networking environments. This educated professional identifies and resolves technical issues in an enterprise setting. They maintain computer and web functionality as per client requirements and support their clientele via email, phone, chat and on-site. The technician that supports an organization’s IT environment understands the customer, consumer, and internal staff member computing needs. The technician assists this clientele by addressing issues that impede workplace productivity. Technicians possess an array of practical knowledge that enables them to deal with numerous problems. They install and upgrade user software, maintain operational documentation and provide remote and on-site support.

The technician maintains the enterprise computing environment by resolving the issues clients face when using computers and the network. An IT technician often troubleshoots on-site computer software or hardware issues. Job responsibilities include the following day to day duties:

  • Identify and resolve software, hardware, and operating-system issues
  • Track and log IT incidents and their distribution across the network
  • Configure and install new IT equipment
  • Provide training to users and customers
  • Maintain incident records including relevant resolution
  • Possess analytical and methodical skills for a disciplined approach to problem-solving

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