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November 2nd, 2018 Comments

Field Support Engineer

Field Support Engineers provide on-site support for client networks. The engineer must possess knowledge of network hardware, networking, software, and configuration. They address tasks such as the testing, documenting, setting up, and installation of network hardware. They actively participate with clients in devising solutions to improve services. The engineer must be conversant with the latest technologies. Engineers play a vital role in the success of any organization.

Support Engineers assist clients in solving complex technical issues. They employ practices intended to reduce the occurrence of network connectivity issues. This position, however, includes a clear demarcation of various duties that all come under this job purview. Job tasks include the following responsibilities:

Provide on-site support:

A Field Support Engineer must respond to all client queries. This position may require working after hours as well as a presence on-site as required. The professional collaborates with other network professionals in the organization to devise suggestions for expediting maintenance and troubleshooting procedures. They document all relevant departmental and field activities and resolve the complexities.

Network Maintenance:

Support Engineers ensure that client networks operate consistently and efficiently. They confirm consistent up-time of enterprise routers, servers, and networks. They engage in routine maintenance checkup as well. With the advent of cloud-based services, keeping the network up and running has become more important to the enterprise than previous.


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